The Social Enterprise Blog

17

Lo Stato del Social CRM

Alcuni giorni fa si è tenuto negli Stati Uniti il Gartner Customer 360 Summit, la conferenza in cui la nota società di ricerca ha anticipato i risultati del primo Magic Quadrant for Social CRM....

Bevin Hernandez – Penn State University 1

Bevin Hernandez – Penn State University

Three types of employees: engaged (work with passion and gets things done, profoundly connected to what the org does), not engaged (people that comes for a paycheck, working but not taking risks), actively disengaged...

The Dark Side of Enterprise 2.0 2

The Dark Side of Enterprise 2.0

Kathleen Culver, Greg Lowe (Alcatel Lucent) Promises of E20: increased productivity, anywhere/anytime access, better sense of connection, unlock hidden expertise especially in a fluid alive company, everyone can have a voice, acquiring the control...

Keynotes at the E20 Conf Boston 2

Keynotes at the E20 Conf Boston

Keynote – JP Rangaswami, CIO and Chief Scientist, BT Learning from the changes that happened in the last 6 yrs First change: we moved from hierarchies of products and customers, to networks of relationships...