Collaborating in Sales Force Enablement
In 2013 organizations will be less and less inclined to adopt collaboration as a confuse, not measurable, for its own sake initiative asking themselves instead where and how to connect it to where value...
The Social Enterprise
Back-forward integration between laughing and doing
I’ve always been fascinated by new ideas, by exploration, by going beyond what exists to find alternative options not so much as new shining objects but as concrete opportunities for individuals and companies to...
How does social meet processes?
Communities of pratice, intranets and team collaboration are not the only scenarios through which social media are percolating inside the enterprise. More recently a number of pundits have suggested an additional and quite diverse...
15 Stories to Show the Value of Social CRM
Yeah, we are at it again. The never stopping, never solved, everyday hotter question of if and how social business (or social media, or social whatever you want) can bring measurable business value. While...
The Reality of Enterprise Collaboration in $1B Organizations
It is not often that you get the chance to go at the core of how enterprise collaboration is faring inside very large organizations to sneak peek both on the achieved results and the...
The Dynamics of Social Customer Service
In the process of adopting social media mostly to connect with friends and like-minded people, consumers keep leaving behind gazillions of breadcrumbs regarding their experience with brands. It could be the quality, it could...
What will drive Customer Experience?
I’ve written quite a bit about customer experience and its central role in a broader customer-centric realignment of modern enterprises. Customer experience is surely a hot topic nowadays both among vendors and consulting companies...
Unlocking the Potential of Social Business
In the early ’80s we had groupware, forums, mailing lists and wikis. In 2006 we discovered Enterprise 2.0 as a collaborative extension of the company cutting across silos and departments, in a more open, transparent and spontaneous way. In...
Social CRM: Walking the talk
Since Paul Greenberg put a stake in the ground in 2009, there has been lots and lots of posts, articles and discussions regarding Social CRM. Only in my blog I’ve published way more than...
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