Monthly Archive: October 2010

Enterprise 2.0 Summit 2010 – Day 2 0

Enterprise 2.0 Summit 2010 – Day 2

Best Practices for Regaining Business Agility Dr. CheeChin Liew, Project & Community Manager, BASF SE, Germany He’s covering connect.BASF – Online Business Network of BASF: BASF world’s leading chemical company, 105K employees, $50M sales,...


Enterprise 2.0 Summit 2010 – Day 1

Dr. Frank Schönefeld, Chief Technology Officer, T-Systems Multimedia Solutions GmbH, GermanyHere we are at the opening of the Enterprise 2.0 Summit 2010 in Frankfurt. I will try to cover most of the sessions that I’ll...


Best Practices for Social Support

Would you like to know what works best when you finally decide to use social channels to improve your customer service? Perhaps it is too early to say and certainties are hard to find...