Monthly Archive: November 2010

Toward the Social Business 2

Toward the Social Business

Coming back from the Social CRM Strategies Seminar, I had time to reorder my thoughts and write down some of the ideas gathered over two days in London. I think I brought back something...


A social business maturity model

As more companies begin to be interested or in some cases to effectively launch new initiatives for involving customers and employees to improve their business, a possible sequence of cultural, technological, organizational maturity stages...