Lo Stato del Social CRM
Alcuni giorni fa si è tenuto negli Stati Uniti il Gartner Customer 360 Summit, la conferenza in cui la nota società di ricerca ha anticipato i risultati del primo Magic Quadrant for Social CRM....
The Social Enterprise
E2.0 Black Belt Practitioner’s Workshop – Le Slide
Passato senza un momento di sosta dal nostro International Forum on Enterprise 2.0 alla Enterprise 2.0 Conference di Boston, non ho avuto un momento per fermarmi a riflettere sui segnali intercettati in quelli che...
Evolution of E20 at IBM – Rawn Shah and Jeanne Murray
Stages of adoption: a winding roadp to enterprise adoption, frustrations and glories Business imperatives for smart work: productivity, finding the right information to do their job, restructure the way we work, being more efficient,...
Bevin Hernandez – Penn State University
Three types of employees: engaged (work with passion and gets things done, profoundly connected to what the org does), not engaged (people that comes for a paycheck, working but not taking risks), actively disengaged...
The Dark Side of Enterprise 2.0
Kathleen Culver, Greg Lowe (Alcatel Lucent) Promises of E20: increased productivity, anywhere/anytime access, better sense of connection, unlock hidden expertise especially in a fluid alive company, everyone can have a voice, acquiring the control...
Enterprise 2.0 is not field of dreams – CSC
If you build it, they will come? No How CSC built the field of dreams CSC 92K employees, 90 countries. Started with portals, wiki and finally C3 Business problem: locating experts and assets, onboarding...
Keynotes at the E20 Conf Boston
Keynote – JP Rangaswami, CIO and Chief Scientist, BT Learning from the changes that happened in the last 6 yrs First change: we moved from hierarchies of products and customers, to networks of relationships...
E2.0 Black Belt Practitioner’s Workshop
Here I start my coverage of the first day (workshops) from the Enterprise 2.0 Conference Boston with the E20 Black Belt Practictioner Workshop by the 2.0 Adoption Council run and cultivated by Susan Scrupski...
Social Business all’International Forum on Enterprise 2.0
Chi legge questo blog sa bene, come domani a Milano prenda il via l’International Forum on Enterprise 2.0 organizzato per il terzo anno consecutivo da Open Knowledge. A partire dal 2007, l’evento è cresciuto...
Enterprise 2.0? Un aiuto concreto
Forse sarà il mio punto di vista un pò particolare e privilegiato o dopo diversi anni è finalmente l’intero mercato che sta maturando. Ad ogni modo già dal termine dello scorso anno, ho sempre...
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