Value co-creation putting people at the center
3 May, 2013
Lee Bryant today relaunched a short but thought-provoking piece by Niall Cook that inspired this post. It’s titled HR: The missing link in social business. It definitely deserves a quick read so If you don’t...
20 Jan, 2013
In 2013 organizations will be less and less inclined to adopt collaboration as a confuse, not measurable, for its own sake initiative asking themselves instead where and how to connect it to where value...
ENTERPRISE 2.0 / SOCIAL BUSINESS
15 Dec, 2012
I’ve always been fascinated by new ideas, by exploration, by going beyond what exists to find alternative options not so much as new shining objects but as concrete opportunities for individuals and companies to...
2 Dec, 2012
Communities of pratice, intranets and team collaboration are not the only scenarios through which social media are percolating inside the enterprise. More recently a number of pundits have suggested an additional and quite diverse...
20 Nov, 2012
Facebook is (almost) dead. Social media marketing is dead. Social CRM is dead. Social Business has failed. All of this while half of the organizations never heard about Enterprise 2.0 / Social CRM /...
6 Oct, 2012
It is not often that you get the chance to go at the core of how enterprise collaboration is faring inside very large organizations to sneak peek both on the achieved results and the...
CUSTOMER EXPERIENCE / ENTERPRISE 2.0
1 Sep, 2012
I’ve written quite a bit about customer experience and its central role in a broader customer-centric realignment of modern enterprises. Customer experience is surely a hot topic nowadays both among vendors and consulting companies...
17 Mar, 2012
Since Paul Greenberg put a stake in the ground in 2009, there has been lots and lots of posts, articles and discussions regarding Social CRM. Only in my blog I’ve published way more than...
4 Mar, 2012
Something has changed, for ever, in the way social is seen and is going to be addressed by organizations in every part of the world. If for good or bad, you’ll judge for yourself....
