Value co-creation putting people at the center
5 Nov, 2010
Sword Ciboodle Presentation (Steven Thurlow, CTO) SCRM <> Social Media Interactions but SCRM >> (much more) Social Media interactions Social Media is a new, vital and exciting set of channels. The issue is not...
4 Nov, 2010
I’m starting to blog my first day at the Social CRM Strategies Summit organized by CapGemini with Paul Greenberg, Esteban Kolsky, Bruce Culbert. Social CRM Strategy (Paul Greenberg) The goal of the workshop: getting...
21 Ott, 2010
Come faccio sempre, anche prima dell’intervento di questo pomeriggio allo SMAU di Milano, metto qui a disposizione in anteprima le slide più o meno definitive che utilizzerò. La chiacchierata proverà a riprendere ed elaborare...
2 Ott, 2010
Pur provando una grande attrazione per Boston e per l’Enterprise 2.0 Conference che si tiene negli Stati Uniti, rimango ogni anno stupito di quanto gli eventi d’oltre oceano continuino ad ignorare quasi totalmente gli...
27 Giu, 2010
Passato senza un momento di sosta dal nostro International Forum on Enterprise 2.0 alla Enterprise 2.0 Conference di Boston, non ho avuto un momento per fermarmi a riflettere sui segnali intercettati in quelli che...
16 Giu, 2010
Stages of adoption: a winding roadp to enterprise adoption, frustrations and glories Business imperatives for smart work: productivity, finding the right information to do their job, restructure the way we work, being more efficient,...
16 Giu, 2010
Three types of employees: engaged (work with passion and gets things done, profoundly connected to what the org does), not engaged (people that comes for a paycheck, working but not taking risks), actively disengaged...
16 Giu, 2010
Kathleen Culver, Greg Lowe (Alcatel Lucent) Promises of E20: increased productivity, anywhere/anytime access, better sense of connection, unlock hidden expertise especially in a fluid alive company, everyone can have a voice, acquiring the control...
15 Giu, 2010
If you build it, they will come? No How CSC built the field of dreams CSC 92K employees, 90 countries. Started with portals, wiki and finally C3 Business problem: locating experts and assets, onboarding...
15 Giu, 2010
Keynote – JP Rangaswami, CIO and Chief Scientist, BT Learning from the changes that happened in the last 6 yrs First change: we moved from hierarchies of products and customers, to networks of relationships...
