{"id":151,"date":"2009-07-23T15:13:12","date_gmt":"2009-07-23T13:13:12","guid":{"rendered":"http:\/\/www.socialenterprise.it\/index.php\/2009\/07\/23\/il-roi-delle-customer-service-communities-presentazione\/"},"modified":"2009-07-23T15:13:12","modified_gmt":"2009-07-23T13:13:12","slug":"il-roi-delle-customer-service-communities-presentazione","status":"publish","type":"post","link":"https:\/\/www.socialenterprise.it\/it\/index.php\/2009\/07\/23\/il-roi-delle-customer-service-communities-presentazione\/","title":{"rendered":"Il ROI delle Customer Service Communities &#8211; Presentazione"},"content":{"rendered":"<div style=\"float: right; margin-left: 10px;\"><a href=\"https:\/\/twitter.com\/share\" class=\"twitter-share-button\" data-via=\"absolutesubzero\" data-hashtags=\"2009,customer-care,customer-service,enterprise+2.0,forrester,presentation,roi\" data-count=\"vertical\" data-url=\"https:\/\/www.socialenterprise.it\/it\/index.php\/2009\/07\/23\/il-roi-delle-customer-service-communities-presentazione\/\"><\/a><\/div>\n<p>Per chi ha trovato interessante il <a href=\"http:\/\/www.socialenterprise.it\/index.php\/2009\/07\/23\/il-roi-delle-customer-service-communities\/\">post precedente<\/a>  su come misurare i ritorni dell&#8217;investimento all&#8217;interno delle communit\u00e0 di Customer Service, come bonus vi consiglio di dare un&#8217;occhiata a questa presentazione <a href=\"http:\/\/www.forrester.com\/Marketing\/Campaign2\/1,6538,2358,00.html\">pubblicata gratuitamente <\/a> da Natalie Petouhoff, l&#8217;autrice dello studio di Forrester e contenente molti riferimenti ad altri materiali preparati recentemente dalla nota societ\u00e0 di ricerca in questo ambito:<\/p>\n<p><object classid=\"clsid:d27cdb6e-ae6d-11cf-96b8-444553540000\" codebase=\"http:\/\/download.macromedia.com\/pub\/shockwave\/cabs\/flash\/swflash.cab#version=6,0,40,0\" width=\"475\" height=\"397\"><param name=\"src\" value=\"http:\/\/static.slidesharecdn.com\/swf\/ssplayer2.swf?doc=dr-nataliepetouhoffroiofsocialmediasocialmediaclubpresentation52709-090531221705-phpapp02&amp;stripped_title=dr-natalie-petouhoff-roi-of-social-media-social-media-club-presentation-forrester-research\" \/><param name=\"width\" value=\"475\" \/><param name=\"height\" value=\"397\" \/><embed type=\"application\/x-shockwave-flash\" src=\"http:\/\/static.slidesharecdn.com\/swf\/ssplayer2.swf?doc=dr-nataliepetouhoffroiofsocialmediasocialmediaclubpresentation52709-090531221705-phpapp02&amp;stripped_title=dr-natalie-petouhoff-roi-of-social-media-social-media-club-presentation-forrester-research\" width=\"475\" height=\"397\"><\/embed><\/object><\/p>\n<div style=\"float: right; margin-left: 10px;\"><a href=\"https:\/\/twitter.com\/share\" class=\"twitter-share-button\" data-via=\"absolutesubzero\" data-hashtags=\"2009,customer-care,customer-service,enterprise+2.0,forrester,presentation,roi\" data-count=\"vertical\" data-url=\"https:\/\/www.socialenterprise.it\/it\/index.php\/2009\/07\/23\/il-roi-delle-customer-service-communities-presentazione\/\"><\/a><\/div>\n<div id=\"fb-root\"><\/div><script type=\"text\/plain\" class=\"cc-onconsent-inline-social\" src=\"http:\/\/connect.facebook.net\/en_US\/all.js#xfbml=1\"><\/script><!-- Do not remove -->","protected":false},"excerpt":{"rendered":"<p>Per chi ha trovato interessante il post precedente su come misurare i ritorni dell&#8217;investimento all&#8217;interno delle communit\u00e0 di Customer Service, come bonus vi consiglio di dare un&#8217;occhiata a questa presentazione pubblicata gratuitamente da Natalie&#46;&#46;&#46;<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[251,312,313,11,45,19,60],"class_list":["post-151","post","type-post","status-publish","format-standard","hentry","category-enterprise-20","tag-251","tag-customer-care","tag-customer-service","tag-enterprise-2-0","tag-forrester","tag-presentation","tag-roi"],"_links":{"self":[{"href":"https:\/\/www.socialenterprise.it\/it\/index.php\/wp-json\/wp\/v2\/posts\/151","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.socialenterprise.it\/it\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.socialenterprise.it\/it\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.socialenterprise.it\/it\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.socialenterprise.it\/it\/index.php\/wp-json\/wp\/v2\/comments?post=151"}],"version-history":[{"count":0,"href":"https:\/\/www.socialenterprise.it\/it\/index.php\/wp-json\/wp\/v2\/posts\/151\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.socialenterprise.it\/it\/index.php\/wp-json\/wp\/v2\/media?parent=151"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.socialenterprise.it\/it\/index.php\/wp-json\/wp\/v2\/categories?post=151"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.socialenterprise.it\/it\/index.php\/wp-json\/wp\/v2\/tags?post=151"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}