13 Search results
For the term "Social CRM".
Collaborating in Sales Force Enablement
In 2013 organizations will be less and less inclined to adopt collaboration as a confuse, not measurable, for its own sake initiative asking themselves instead where and how to connect it to where value...
What will drive Customer Experience?
I’ve written quite a bit about customer experience and its central role in a broader customer-centric realignment of modern enterprises. Customer experience is surely a hot topic nowadays both among vendors and consulting companies...
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