The Social Enterprise Blog

Toward the Social Business 1

Toward the Social Business

Coming back from the Social CRM Strategies Seminar, I had time to reorder my thoughts and write down some of the ideas gathered over two days in London. I think I brought back something...

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A social business maturity model

As more companies begin to be interested or in some cases to effectively launch new initiatives for involving customers and employees to improve their business, a possible sequence of cultural, technological, organizational maturity stages...

Enterprise 2.0 Summit 2010 – Day 2 0

Enterprise 2.0 Summit 2010 – Day 2

Best Practices for Regaining Business Agility Dr. CheeChin Liew, Project & Community Manager, BASF SE, Germany He’s covering connect.BASF – Online Business Network of BASF: BASF world’s leading chemical company, 105K employees, $50M sales,...

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Enterprise 2.0 Summit 2010 – Day 1

Dr. Frank Schönefeld, Chief Technology Officer, T-Systems Multimedia Solutions GmbH, GermanyHere we are at the opening of the Enterprise 2.0 Summit 2010 in Frankfurt. I will try to cover most of the sessions that I’ll...

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Best Practices for Social Support

Would you like to know what works best when you finally decide to use social channels to improve your customer service? Perhaps it is too early to say and certainties are hard to find...

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An Integrated Social CRM Process

If there is a characteristic that makes the current conversation on Social CRM so interesting and challenging, it  is probably its intrinsic nature inherently disrespectful of departments, business functions, inside-outside boundaries, separate processes. Even only...

Privacy Concerns in European Enterprise 2.0 Initiatives 0

Privacy Concerns in European Enterprise 2.0 Initiatives

I’ll never stop thanking Susan Scrupski for the tremendous work she’s carrying on with the 2.0 Adoption Council towards a systematic and mature understanding of the most controversial aspects of Enterprise 2.0. After the recent A Framework...

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Enterprise 2.0 Framework

This is the translation of an old italian post discussing an operative framework I’ve been using a lot recently to help managers to understand the different perspectives from which Enterprise 2.0 can be addressed....