The Social Enterprise Blog

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Exploring the quantum leap

Have you ever asked yourself what’s the long-term ambition of  your collaborative tool, employee community, internal ideation project? Is it about getting colleagues enthused, providing innovative solutions to business pains, helping people to go home happier and...

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The way to the Connected Organization

It has probably been since the very first collaborative tool crossed the company firewall (2009 circa) that managers and consultants started looking for ways to map the Social Enterprise terrain and to understand both the firm’s...

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Social collaboration that works

Social collaboration has been more art than science. Organizations and practitioners have experienced this on their own skin and the unfortunate truth is well known among consultants. While any company and any project are...

How Social Customer Service Pays Off in 45 Case Studies 0

How Social Customer Service Pays Off in 45 Case Studies

I’m afraid we all agree that unfortunately, at least at this point in time, social media is much more chaff than wheat. Nonetheless there is a growing and already impressive list of success stories...

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HR: The unwanted link in Social Business

Lee Bryant today relaunched a short but thought-provoking piece  by Niall Cook that inspired this post. It’s titled HR: The missing link in social business. It definitely deserves a quick read so If you don’t...

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Collaborating in Sales Force Enablement

In 2013 organizations will be less and less inclined to adopt collaboration as a confuse, not measurable, for its own sake initiative asking themselves instead where and how to connect it to where value...

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How does social meet processes?

Communities of pratice, intranets and team collaboration are not the only scenarios through which social media are percolating inside the enterprise. More recently a number of pundits have suggested an additional and quite diverse...