Category: ENTERPRISE 2.0

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Best Practices for Social Support

Would you like to know what works best when you finally decide to use social channels to improve your customer service? Perhaps it is too early to say and certainties are hard to find...

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An Integrated Social CRM Process

If there is a characteristic that makes the current conversation on Social CRM so interesting and challenging, it  is probably its intrinsic nature inherently disrespectful of departments, business functions, inside-outside boundaries, separate processes. Even only...

Privacy Concerns in European Enterprise 2.0 Initiatives 0

Privacy Concerns in European Enterprise 2.0 Initiatives

I’ll never stop thanking Susan Scrupski for the tremendous work she’s carrying on with the 2.0 Adoption Council towards a systematic and mature understanding of the most controversial aspects of Enterprise 2.0. After the recent A Framework...

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Enterprise 2.0 Framework

This is the translation of an old italian post discussing an operative framework I’ve been using a lot recently to help managers to understand the different perspectives from which Enterprise 2.0 can be addressed....