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Ultimi Tweet

• Only 7% of large companies are customer-centric according to new Temkin Group research http://t.co/tKDvGw4J #cxm
• RT @avg: Social Business Forum 2012. La Piazza del Social Business http://t.co/xfQfjlk4 via @absolutesubzero < tks!
• RT @socialbizforum: Happy to welcome @LucaColombo (Country Manager at Facebook Italy) as 1 of the CEOs in the closing panel of the #sbf12
• RT @dmlab: Social Business Forum: le mie domande.. http://t.co/WgwgPEt3
• RT @socialbizforum: An interview with Ray Wang on Gamification for Social Business Forum 2012 http://t.co/EGZ250BK #sbf12 @stefanobesana
• Imperdibile Social Business Forum 2012 http://t.co/gOMs6A9J via @maurolupi < tks!
• Social Business Forum, Frontiers of Interaction e State of the Net http://t.co/ulcZfpWP via @pandemia
• @crmpartners dove ho affermato il contrario?
• http://t.co/CWjhxMs2 @crmpartners miope o semplice realtà in moltissime aziende? 1 conto è il concetto di CRM, un conto le implementazioni..
• Non serve avere 1K dipendenti per decuplicare il business tramite web e social. Basta la testa! @lucacarbonelli http://t.co/cBbdesP7 #socbiz

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Post Recenti

• Social Business Forum 2012. La Piazza del Social Business
• Social CRM: Walking the talk
• Dal Social al Business
• Il Nirvana del Social Support
• Enterprise 2.0 Summit – Paris – Day two

Conferenze

• Enterprise 2.0 Conference
• IDC Enterprise 2.0 Conference 2009
• International Forum on Enterprise 2.0
• Office 2.0 Conference
• Web 2.0 for Business

Persone

• Ajit Jaokar
• Andrew McAfee
• Bertrand Duperrin
• Charlene Li
• Dion Hinchcliffe
• Gil Yehuda
• Jeff Nolan
• Joshua Porter
• JP Rangaswami
• Lee Bryant
• Luis Suarez
• Oliver Marks
• Oliver Young
• Oscar Berg
• Rod Boothby
• Ross Mayfield
• Sameer Patel
• Stewart Mader
• Susan Scrupski

Siti

• Cases 2.0
• Enterprise 2.0 Evangelist
• Enterprise 2.0 TV Show
• Enterprise Irregulars
• Fast Forward
• Read/Write Web
• Social Media Collective
• TechCrunch
• Wikinomics
• Wikipatterns

Cosa sto leggendo

• Only 7% of Large Companies Are Customer-Centric, According to New Temkin Group
• The future of customer support: Outsourcing is so last year
• The Perils of Social Coupon Campaigns
• Gartner Says Only 50 Percent of Fortune 1000 Organizations Will Get a Worthwhile Return From Their Social CRM Initiatives by the End of 2012
• The Five Benefits of Social Customer Service
• Forrester: Enterprise social software to become a $6.4 billion market in 2016
• Nestle eyes internal social network
• New Framework for Social Media Analytics [Infographic]
• Hp: Crm oggi fa rima con social network
• How To Move Away from the Industrial Age Company Model
• A Big Payoff from Online Company Communities
• Social Media and Customer Service
• Carphone Warehouse on Twitter: Service with a Virtual Smile
• Social customer care: A customer’s perspective of social #custserv
• Comcast, Twitter And The Chicken (trust me, I have a point)
• giffgaff is changing... - The giffgaff community
• Demystifying social media - McKinsey Quarterly
• American Express: We serve customers, not transactions
• McKinsey & Company | A social journey
• La banca 2.0 cliente e azienda in rete